Post by account_disabled on Feb 22, 2024 3:41:47 GMT -5
The Help Desk can be aimed at the company's internal public, external public or both. Furthermore, it can be the function of an internal team or an outsourced company ( outsourcing ). Let's better understand these different formats by dividing them into categories. In relation to the public In relation to the public that the Help Desk supports, we can differentiate them into two: aimed at the internal public and aimed at the external public . The Help Desk aimed at the internal public is one that assists internal employees company's They may, for example, have difficulty accessing the Internet or be unable to use specific software or equipment. The Help Desk aimed at the external public is the one that offers service to the brand's external customer , those who buy products from that company and need some type of support about the product or service. Regarding the service provider Regarding the team that offers the service, it can be an internal or outsourced team .
When the team is internal, it means that the company itself has specialized personnel to manage calls . Maintaining an internal team often generates high costs for the company, as it depends on technology and a lot of training, which is why several organizations already have their Help Desk team outsourced . In this case, a company specializing in information technology or customer service Lebanon Mobile Number List manages the team's calls and resolves the requests that reach them. The Help Desk service is essential for companies, but it can be done remotely and, therefore, outsourcing this sector can be a good option. Thus, the team involved does not occupy the organization's physical space and does not generate extra costs , as the Help Desk analysts will be the responsibility of the contracted company. ESM Ebook 12 reasons to use a Help Desk system in your business Now that you know what Help Desk is, we'll give you 12 reasons to implement it in your organization.
Each of the arguments presented below can result in different benefits that will emerge depending on the specifics of your business. 1. Better understanding of customer behavior With Help Desk software, it is possible to monitor your customers' actions , thus finding patterns of behavior, which can be used in favor of the company. For example, you may notice that normally a customer who buys a certain product returns in two months to buy another one that adds value to the first. Thus, you can now add the offering of this second product to your sales process, increasing your revenue. 2. Improvement of internal processes With automated work on a single platform , processes are more optimized, as there is no need to migrate from one platform to another or go from paper forms to emails and then to online tables. The process becomes much more fluid and easier to understand and follow when everything is on a single platform, which reduces the likelihood of errors and increases productivity.
When the team is internal, it means that the company itself has specialized personnel to manage calls . Maintaining an internal team often generates high costs for the company, as it depends on technology and a lot of training, which is why several organizations already have their Help Desk team outsourced . In this case, a company specializing in information technology or customer service Lebanon Mobile Number List manages the team's calls and resolves the requests that reach them. The Help Desk service is essential for companies, but it can be done remotely and, therefore, outsourcing this sector can be a good option. Thus, the team involved does not occupy the organization's physical space and does not generate extra costs , as the Help Desk analysts will be the responsibility of the contracted company. ESM Ebook 12 reasons to use a Help Desk system in your business Now that you know what Help Desk is, we'll give you 12 reasons to implement it in your organization.
Each of the arguments presented below can result in different benefits that will emerge depending on the specifics of your business. 1. Better understanding of customer behavior With Help Desk software, it is possible to monitor your customers' actions , thus finding patterns of behavior, which can be used in favor of the company. For example, you may notice that normally a customer who buys a certain product returns in two months to buy another one that adds value to the first. Thus, you can now add the offering of this second product to your sales process, increasing your revenue. 2. Improvement of internal processes With automated work on a single platform , processes are more optimized, as there is no need to migrate from one platform to another or go from paper forms to emails and then to online tables. The process becomes much more fluid and easier to understand and follow when everything is on a single platform, which reduces the likelihood of errors and increases productivity.
